Immersive training for airline employees requiring experience in crisis communications and exposure to the media.Enroll in Course
Official company spokespersons are rarely in the right location at the time of a crisis. In the ‘golden hours’ after a major incident, companies turn to front-line managers and agents to face the news media.
This course reflects the reality of communications in the modern era. CrisisVR has worked with internationally renowned communications expert, John Bailey.
Using his first-hand experience of multiple real crises, John has prepared a programme that will lead delegates step-by-step to understand the techniques for communicating effectively when under extreme pressure.
This crisis communications course is designed for airline middle to senior management requiring initial training in the principles of crisis communications and exposure to the media. The course is particularly suitable for Station Managers and Communications staff, or as initial training for potential spokespersons and other front-line staff.
We combine online classes with VR for a unique learning approach. At certain points in this crisis communications course, you'll be prompted to practice what you've learnt in VR.
You’ll complete a series of videos, quizzes, slideshows and case studies through our online platform - available to access at any time.
Practice what you learn with VR scenarios specific to this course. Communicating in a crisis is just like any other skill - you need to practice to improve.
Learn online and then practice in VR. This loop occurs multiple times throughout the course and helps you improve more effectively.
John has provided crisis communications consultancy and training for more than 60 aviation clients, including airlines, airports and aircraft and engine manufacturers. He previously worked with the International Air Transport Association (IATA) in Geneva, Switzerland, where he played a pivotal role in developing “best practice” in crisis communications for the global airline industry.
John has been involved in the response to several major aviation incidents and is a regular speaker on crisis communications at conferences and universities around the world, including at the US National Transportation Safety Board (NTSB) Training Center.
Practice crisis communications with the leading VR training app on the market, downloaded by over 200,000 users. At key points during the online part of the course, you'll be prompted to practice what you've learnt in one of the following VR training scenarios.
Experience being ambushed by the media in a hotel lobby and practice answering hostile questions in a suitable way.
Read a pre-prepared statement at a press conference event, before answering journalist questions.
Deliver an update to families of the victims of the airline disaster. You'll be given a scenario to prepare before entering VR.
Learn to communicate more effectively with our VR features.
Save your statements and presentations to your learning portal, where you can receive additional feedback and identify areas you need to improve.
Receive instant feedback on your training session with our voice analysis and eye contact technology.
Practice difficult crisis communications scenarios, from press conferences to ambushes, until you are confident you can deal with the real event.
A headset is required to use the VR training - if you don't already have one, select the headset option when you enroll and we'll send you one.