Terms & Conditions of Service
Last updated: September 2026
1. Who these terms apply to
The VirtualSpeech website, online platform and VR application (together, the "Service") are operated by VirtualSpeech Ltd ("VirtualSpeech", "we", "us"), a company registered in England and Wales, company number 09517558, registered office 44–54 Unit 4, Coleridge Road, London N8 8ED, United Kingdom.
By accessing or using any part of the Service you agree to these Terms.
If your organisation has a signed agreement with us
Where VirtualSpeech has entered into a written agreement with an organisation - such as a master services agreement, order form or data processing agreement - that agreement governs the organisation's and its users' use of the Service. Where it conflicts with these Terms, that agreement takes precedence. These Terms apply only to the extent that the signed agreement is silent.
These Terms apply in full to individual subscribers, website visitors and anyone using the Service without an organisational agreement.
2. Changes to these terms
We may update these Terms to reflect changes to the Service or to our practices. If we make a material change we will notify you by email or through the Service. Changes take effect when posted unless we say otherwise, and continued use after that means you accept them. Revised Terms supersede all previous versions.
3. What the Service does
The Service allows users to practise communication and soft skills through AI-powered roleplays, presentations, coaching sessions and exercises, in a web browser or in a virtual reality headset; to receive AI-generated feedback and scores; and to access learning content.
4. Eligibility
You must be at least 18 years old to create an individual account or buy a subscription from our website.
Where an organisation or educational institution provides access to its own users, the organisation is responsible for ensuring it has the legal basis and any necessary consents to do so, including for any user under 18.
5. Accounts and acceptable use
You are responsible for keeping your account secure. You must not:
- share your password or let anyone else use your account
- attempt to access another user's account
- share unlocked training content with others, unless we have authorised it
- reproduce, transfer, sell, resell or otherwise misuse content from the Service, unless we have authorised it
- register more than one account
- impersonate anyone or misrepresent your affiliation with any person or organisation
- use data mining, scraping, robots or similar methods to extract content from the Service
You must not upload or provide through the Service any content that is defamatory, abusive, threatening, harassing, hateful or offensive, that breaks the law, or that infringes anyone's rights, including copyright, trademark, privacy or publicity rights. We may remove content that, in our reasonable judgement, is objectionable or exposes us or our users to harm or liability.
6. AI features
The Service uses artificial intelligence to generate conversations, feedback and scores. You acknowledge that:
- AI output can be imperfect, and scores are indicative guidance for learning rather than a definitive assessment of ability.
- Scores and feedback must not be used to make decisions about employment, including hiring, promotion, pay, performance management or redundancy.
- AI conversations are processed through the OpenAI API, or Azure OpenAI where applicable. No data submitted is used to train those providers' models.
See our AI and Data Privacy page for detail.
7. Payments and subscriptions
This section applies to purchases made directly from our website. Organisations buying under a signed agreement are invoiced according to that agreement.
You agree to pay the fees for what you purchase and authorise us to charge your chosen payment method. Payments are processed by Stripe. You must not use an invalid or unauthorised payment method. If your payment fails but you retain access, you agree to pay the corresponding fees within 30 days of notice from us. We may disable access where payment has not been received.
Access to individual course purchases lasts 12 months from the date of purchase.
Subscriptions renew automatically unless auto-renewal is turned off, or you email info@virtualspeech.com asking to cancel, at least 24 hours before the end of the current period. Renewal is charged within 24 hours before the current period ends, at the price agreed at sign-up.
8. Refunds
This section applies to purchases made directly from our website.
We offer a refund until 7 days after payment, or until you have completed 20% of the online classes or spent more than 15 minutes in practice exercises, whichever comes first. To claim, contact us within that 7-day period and respond to any requests for information. After that, we will use reasonable efforts to resolve any issue.
9. VR headsets and the VR application
The VR application can be downloaded from supported headset stores, including Meta and Pico, and unlocked using an access code issued after purchase or by your organisation.
Our software is designed to work with certain third-party VR headsets. Please review the terms, health warnings and setup instructions for your headset. We are not responsible for personal injury, property damage or any other issue arising from your use of a headset.
10. Third-party services
The Service may link to websites or services operated by others. We do not maintain them, we are not responsible for their content, and a link is not an endorsement. You use them at your own risk.
11. Licence to use the application
Subject to these Terms, we grant you a non-transferable, non-exclusive licence to download, install and use one copy of the application in object code form on a device you own or control. You may not derive or attempt to derive its source code, or reverse engineer, decompile, disassemble or translate it, or permit anyone else to.
VirtualSpeech and its licensors own and retain all intellectual property rights in the application and any changes or corrections to it.
12. Ownership of content
All content available through the Service — designs, text, graphics, images, information, software, audio and other files, and their selection and arrangement — is the property of VirtualSpeech or its licensors. It may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted or sold except as these Terms expressly permit. All rights not expressly granted are reserved.
Content you or your organisation create — including custom roleplay scenarios, scoring criteria and uploaded files — remains yours. We do not reuse it for other customers or to train AI models.
13. Trademarks
"VirtualSpeech" is a registered trademark in the United Kingdom, registration number UK00003451731. Other trademarks, service marks, graphics and logos used in connection with the Service belong to VirtualSpeech or their respective owners. Using the Service does not grant you any right or licence to use them.
14. Intellectual property complaints
We respect the intellectual property rights of others and expect our users to do the same. We may suspend or terminate the accounts of users who repeatedly infringe the rights of others.
If you believe material on the Service infringes your rights, email info@virtualspeech.com with a description of the work concerned, where the material is on the Service, your contact details, and a statement that you believe in good faith that the use is not authorised and that your notice is accurate.
15. No warranties
The Service is provided on an "as is" basis. To the fullest extent permitted by law, we make no representations or warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Service will be accurate, available without interruption, complete, error-free, or that it will produce particular results. The Service may be unavailable during peak demand, upgrades, malfunctions or maintenance.
Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded, including the statutory rights of consumers.
16. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or exemplary damages arising out of or relating to the use of, or inability to use, the Service. This includes loss of profits, business interruption, loss or corruption of data, the cost of recovering data, the cost of substitute services, and third-party claims.
Our total liability for any cause, in aggregate and regardless of the form of action, is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the liability.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.
17. Indemnity
You agree to indemnify and hold harmless VirtualSpeech and its directors, officers, employees, contractors, agents, suppliers, licensors and successors against losses, claims, liabilities and damages, including legal fees, arising out of your use of the Service, any false representation you make to us, or your breach of these Terms.
18. Termination
We may suspend or terminate your access to the Service at any time where you breach these Terms or where we are required to by law. You may close your account at any time through the Service.
The provisions relating to intellectual property, your representations, disclaimers, indemnities, limitation of liability, governing law and the miscellaneous provisions survive termination.
19. Privacy
Use of the Service is also governed by our Privacy Policy and AI and Data Privacy page.
20. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them, except that consumers may bring proceedings in the courts of their country of residence where the law gives them that right.
21. Language
These Terms were written in English. Where a translation conflicts with the English version, the English version prevails.
22. General
These Terms are the entire agreement between you and VirtualSpeech on this subject, subject to section 1. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in force. A waiver of any provision or breach on one occasion does not waive it on another. We may assign our rights and obligations under these Terms. These Terms bind and benefit both parties and their successors and permitted assigns.
23. Contact
General enquiries: info@virtualspeech.com
Privacy: privacy@virtualspeech.com
Security: security@virtualspeech.com
VirtualSpeech Ltd, 44–54 Unit 4, Coleridge Road, London N8 8ED, United Kingdom. Company number 09517558.