Difficult Conversations for Leaders
Delivering bad news, handling complaints, or dealing with disputes, conflict is part and parcel of being a leader in the modern workplace. We can't avoid it, so how can we tackle these difficult encounters effectively whilst staying in control of our emotions?
- Build a practical toolkit to enable effective communication in difficult situations.
- Learn to manage your mindset and stay calm when emotions are high
- Structure for your upcoming difficult conversation
- Reflect upon and challenge your own natural responses to conflictual situations.
- Practice tricky conversations, active listening and other skills with AI avatars
You will work through interactive activities and immersive AI simulations in VR and/or online.
By the end of this course, instead of dreading them, you’ll have developed the skills to view difficult conversations as opportunities for growth. You'll feel competent and confident to handle each challenging encounter with calm and professionalism.
This is a structured e-learning course with interactive quizzes and exercises as well as practice simulations and activities in Virtual Reality. If you don’t have a head-set, all VR activities can be accessed online through our immersive 360 degree software.
Key skills covered:
- Challenging assumptions & managing mindset
- Active listening
- Body language
- Paraphrasing and reflecting back
- Non-confrontational language
Online learning, done differently
We combine online learning with active practice for a unique learning approach. Throughout this course, you'll have the opportunity to practice what you've learned!
Learn online, anytime
Complete a series of videos, interactive quizzes, and case studies at your own pace - available to access at any time.
Practice with exercises
Test & improve your communication skills in a range of challenging AI roleplay scenarios and communication activities. Available in VR & online.
Improve with feedback
Receive instant AI feedback on your ability to stay calm and non-confrntational to help you identify your strengths and weaknesses.
Helen is an experienced learning designer and facilitator with a passion for experiential learning and soft skills development. With a background as a presenter, storyteller and Edtech platform founder, Helen is well-versed in transforming complex subject matter into accessible and engaging formats, with active participation and practice at the core.
Practice difficult conversations with interactive and engaging exercises. At key points during the course, you'll be prompted to practice what you've learned in one of the following exercises.
Engage in difficult conversations with fast-thinking avatars in a range of realistic scenarios. Available in VR and online.
Rephrase your words into more cooperative forms in real time with an AI coach
Practice listening for details and the bigger picture. And discover the power of your own body language.
Experience the power of your own body language and it's impact on your ability to actively listen and communicate
Show the other person that you seek to understand by reflecting back what you hear, with real time feedback from an AI coach.
Features in the practice exercises
Improve faster and practice what you learn with these features.
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12 months access to this course
What's included in this course:
- 2.5 hours of learning
- 6 challenging roleplays
- 5 additional practice exercises
- AI feedback and questions
- Interactive quizzes and assessment
- Earn a digital course certificate
- Flexible, self-led format
- Access to updated content