Help Your Customer Success Teams Build Authentic Relationships

Give your Customer Success team the conversation skills they need to retain more customers and nurture key relationships.

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AI-Powered Practice That Builds Customer-First Teams

Level up your Customer Success team’s ability to retain clients, develop long-lasting relationships, and solve customer problems.

Onboard new customer success reps or upskill your existing team in an immersive, risk-free environment that leverages the power of AI to create realistic customer scenarios.

Astrid Baumgartner

Senior Learning and Development Specialist at Swisscom

"With VirtualSpeech, we've been able to create and adapt custom scenarios with AI-powered avatars for coaching, sales, and customer service, making training highly relevant to our teams. The flexibility to design our own prompts has shown great potential for developing essential soft skills in line with our criteria, and participants have responded positively, finding the solution highly engaging."

Support Your Teams With Personalized Coaching and Tailored Feedback

With VirtualSpeech’s AI Coach, every member of your team can access personalized coaching tailored to their strengths and weaknesses – helping them hone the specific aspects of their customer skills that need improvement.

Available after every single session, you can feel confident that your team is practicing with purpose every time they use VirtualSpeech thanks to the AI Coach’s individualized guidance.

Access In-Depth Learner Analytics and Skills Assessments

Track your entire team’s learning journey with precision on both a team-wide and individual level, and discover where the skill gaps in your organization lie – then build custom exercises to address them.

Easily view learner progress over time and prove your training’s ROI through accessible dashboards and shareable results that highlight improvements in key customer success traits.

Equip Your Teams To Increase Customer Satisfaction

Give every member of your customer success team the opportunity to refine and improve their customer skills in realistic, yet risk-free scenarios with AI-powered avatars that challenge your team just like real customers do.

Learners receive instant feedback on what went well during the conversation and – crucially – what needs improvement, providing their skills development with essential direction and focus to bring to their next training session.