Your people will have this conversation for real. Let them have it here first.
An AI character who holds a position and pushes back, in a room that looks like where the conversation happens. Your teams practice it as many times as they need, and every attempt comes back scored.
50+
scenarios ready to assign
20+
languages supported
350k+
practice sessions completed
Roleplay with a colleague was never going to work
Every soft skills program ends the same way. People learn the framework in the room, then say the words out loud for the first time to a real customer or a real direct report.
The usual fix is to pair people up and have them practice on each other. Three things go wrong.
Your colleague isn't the customer
They don't hold the position, they let people off the hook, and everyone in the room knows it's pretend.
Nobody wants to do it
Performing a difficult conversation in front of peers is uncomfortable, so it quietly stops happening.
It happens once
A single run-through in a workshop is a demonstration, not practice. Nothing is retained by the following week.
What a practice session actually looks like
Short enough to fit into a working day, and close enough to the real thing that people get the same nerves.
01
They open the scenario
Assigned by an admin, or chosen from the library. They see who they're talking to and what they're trying to achieve.
02
They speak out loud
Real voice, real time, nothing scripted. Five to ten minutes, alone, with nobody watching.
03
The character responds
In character, to what was actually said. Handle it badly and it gets harder, the way it would in the room.
04
The score arrives
Within seconds: five criteria chosen for that conversation, with the evidence for each one.
Runs in the browser, on a tablet, or in a VR headset. Nothing to install to run the first one.
The avatar pushes back
This is the line between a roleplay and a multiple-choice exercise. The character has a position and a reason for holding it, and the conversation goes wherever your learner takes it.
Some scenarios randomize what they're presented with, so a second attempt isn't the same conversation. Others are entirely open-ended, with no defined outcome at all.
Missed Targets — a manager and a direct report
Rob has missed his numbers for a quarter and believes his workload is the reason. He is defensive, but not unreasonable.
Open with the numbers and he explains why they weren't achievable, and the conversation becomes an argument about workload.
Ask what's been getting in the way and he tells you about the reallocation nobody signed off, which is the thing you actually needed to hear.
Scored on asking open-ended questions, non-confrontational language, active listening, acknowledging concerns, and valuing and motivating the employee.
Nine categories, ready to assign on day one
Over fifty scenarios written and scored by our learning designers. Assign them as they are, or use them as the starting point for your own.
Difficult Leadership Conversations
Challenging team interactions - sensitive, high-stakes conversations practiced in a safe setting.
Missed Targets
Delivering Layoff News
Poor Employee Performance
Giving Feedback (SBI)
Pay Rise Request
Sales & Negotiation
Discovery calls, objection handling, cold calling and pitching, against a buyer who pushes back.
Discovery Call
Cold Calling
Handling Objections
Negotiating Contract Terms
Customer Service
Customer issues and complaints, from a billing query to a high-value client threatening to leave.
Angry Customer
Billing Issue
Delivery Issue
High-Value Client Complaint
Interviews
As the interviewee or the interviewer. Learners can upload a CV and job description and be interviewed on it.
Panel Interview
Behavioral (STAR)
Interview on Uploaded CV
Thesis Defense
Recruiter: Interviewing a Candidate
Mentoring & Coaching
Coaching sessions to help someone else reach a goal, built primarily around the GROW model.
Struggling New Manager
Mentoring
Disillusioned Staff Member
Difficulty Giving Feedback
Healthcare
Patient, family and colleague conversations across clinical and care settings.
Delivering Difficult News
Doctor's Office setting
Debating
Presenting and defending a viewpoint on a topic of the learner's choice, against an opponent who argues back.
Debating Challenge
Legal
Answering questions under pressure in a deposition. More scenarios built on request.
Deposition Interview
Courtroom Setting
Open Conversation
An unstructured conversation with no defined scenario, for warming up or practicing something that isn't in the library yet.
Free Conversation
Any Topic
When the conversation is specific to your business
The library covers the conversations most organizations share. It doesn't know your products, your policies, or the objection your buyers actually raise.
In Roleplay Studio, your team builds scenarios around those and deploys them in under five minutes. You set the character and how they behave, the room, the language, and the five criteria the session is scored against.
One customer built a Difficult Conversation scenario for their managers, scored against criteria their own L&D team wrote. The learner sees exactly what they'd see in a library scenario, and the results land in the same analytics.
Custom scenario — built by an admin
Overall: 7.1
Language: English
Room: Office
Coaching Session Followed
Suggested Responses: 3
Avatar: Ken
Then they talk it through with a coach
A score tells someone what happened. Reflection is what turns it into a change. At the end of every roleplay, learners can debrief with the AI Coach - a two-way conversation about what was hard, what they'd change, and how to apply it next time. It's the step most training skips.
Then they do it again
Practice without feedback doesn't improve anything, and feedback without reflection rarely changes behavior. The loop only works when it comes round. Because a session takes five to ten minutes and nobody is watching, people run scenarios repeatedly - which is the part that never happens with a colleague and a coffee.
It has to look like where the conversation happens
A shop floor conversation shouldn't be practiced in a boardroom, and a nurse shouldn't rehearse a difficult diagnosis in a sales office.
Offices and meeting spaces
Meeting Room
Conference Call
Large Office
Small Office
Pitching Den
Cafe
Lobby
Hallway
Elevator
Frontline and industrial
Shop Floor
Warehouse
Oil Rig Deck
Oil Rig Drill Floor
Specialist and high-pressure
Doctor's Office
Courtroom
Debating Hall
Broadcast Studio
Shark Tank
Some scenarios put several in the room at once - an investor panel, a panel interview, a cross-functional disagreement - so learners have to manage more than one person at a time.
Built to be rolled out, not just tried
The questions that decide whether this becomes a program or a pilot that stalled.
Assign it, don't publish a catalog
Hand-pick scenarios into pathways for a group, a team or a region, so people aren't choosing from a library they don't know how to navigate.
Twenty-plus languages
Scenarios run and are scored in the learner's own language, including scenarios your team writes. Global rollouts don't need an English-only workaround.
No hardware required
The same roleplay runs in a browser, on a tablet, or in a VR headset. Start in the browser this week and add headsets later if you want them.
Control what's switched on
Time limits, captions, tips, retries and difficulty are all admin settings, so the experience matches how you want people to practice.
Every session becomes data
Scores roll up into skills analytics at individual, team and organization level, and export for board packs and reviews.
Fits your stack
SSO, LMS integration and API. If you run your own LLM, roleplay behavior and feedback can draw on your internal knowledge and best practice.
See it with a conversation your teams actually have
Tell us what your people find hardest and we'll build it into a scenario on the call - then show you the feedback a learner gets and the data you'd see as an admin.
What happens on the call
Discuss your training goals
Customize learning live on the call
Rollout options and pricing
We reply within one working day.