John is a leading expert in crisis management and communication with over 20 years of experience in the field.

In this webinar, John shares his insights and strategies for effectively managing and communicating during crisis situations.

Key takeaways

• Identifying potential crisis situations and developing a plan of action
• Communicating effectively with internal and external stakeholders
• Managing the media and controlling the narrative during a crisis
• Maintaining organizational resilience during and after a crisis

Speaker bio

John has provided crisis communications consultancy and training for more than 60 aviation clients, including airlines, airports and manufacturers. He has also worked on crisis programmes for hospitality groups and for major multinationals in diverse industries.

John previously worked with the International Air Transport Association (IATA) where he played a pivotal role in developing “best practice” in crisis communications for the global airline industry.

He has been involved in the response to several major aviation incidents and is a regular speaker on crisis communications at conferences around the world, including at the US National Transportation Safety Board (NTSB) Training Center.