Job Interview Practice in VR: A Careers Perspective

Speaker: Phenix Culbertson, Associate Director of Employer Relations at the Georgia State University Robinson College of Business

Date: 24th January 2024

On 24th January we were joined by Phenix Culbertson from Georgia State University who explored how virtual reality is transforming job interview preparation.

Phenix is a current Doctoral Candidate in the Public Administration program at Valdosta State University. He enjoys his career as the Associate Director of Employer Relations in the Graduate Career Advancement Center at the Georgia State University Robinson College of Business in Atlanta, Georgia. His research interests focus on the diffusion of innovations, like virtual reality (VR) and artificial intelligence (AI), within career centers. Phenix employed the Meta Quest 2 and VirtualSpeech for data collection to explore the perceptions of career center leaders regarding the acceptability, appropriateness, and feasibility of implementing VR and AI within their organizations.

Key takeaways:

  • Navigating the Changing Landscape of Career Centers in Higher Education
  • Career Readiness in the Modern Landscape
  • Introducing Virtual Reality
  • Exploring Artificial Intelligence
  • Benefits of VR and AI in Career Centers
  • Factors Supporting the Adoption of VR and AI Innovations
  • Navigating the Logistics of VR Implementation: Advice and Considerations



1. Navigating the Changing Landscape of Career Centers in Higher Ed

Career centers are facing growing challenges, especially in the context of declining enrollments across colleges and universities nationwide. Today's students are carefully weighing the value of their education, questioning whether the investment in time, money, and effort will lead to tangible returns. Career centers are under pressure not only to understand this value proposition but to effectively communicate it, ensuring alignment with the aspirations of the students they serve.

“In my role supporting graduate business school students, it's clear that about 90% pursue advanced degrees not out of obligation but driven by personal ambitions for career advancement. Whether they aim for internal growth within their current industry or explore opportunities in different functional areas or entirely new industries, students are focused on the endgame – how will this degree propel their careers?”

The central concern revolves around the payoff of the degree – when will the investment translate into career advancement? Career centers find themselves at the forefront of addressing this question, tasked with scaling career readiness initiatives. Striking a balance between broad accessibility and maintaining a personalized touch becomes imperative.

2. Career Readiness in the Modern Landscape

When we talk about being "career-ready," we're essentially talking about having the skills and know-how to succeed at work, not just now, but throughout our entire career journey.

The National Association of Colleges and Employers (NACE) is the go-to source for all things career-related. They're the ones who give the lowdown on job trends, and what employers are looking for, and basically, they set the standard for career centers across the country.

So, what does it mean to be "career-ready," according to NACE? It's about having a solid foundation to show that you've got the skills employers are after and that you're ready to manage your career journey, whether you're just starting out or you're a seasoned pro.

NACE breaks it down into eight competencies, but Phenix focused on four that really connect with what we can do with virtual reality (VR) and artificial intelligence (AI).

First up is career and self-development. Think interview skills, figuring out what you want to do with your career, and getting ready to dive into the job market. These are the basics of being ready for your career or, as we call it, being "market-ready."

Then, there's communication. Whether you're speaking in public, negotiating in business, or going through a job interview, communication is at the core. And this is where VirtualSpeech comes into play. It's designed to boost your communication skills in various fields.

Professionalism is another big one. It's all about showing up well, having a good personal brand, and presenting yourself professionally to employers or anyone you want to impress. This ties in with interview prep and practice, something we all need a bit of help with.

Lastly, technology proficiency. In a world that's moving at lightning speed, being tech-savvy is a must. And guess what? VirtualSpeech, with its VR and AI features, helps you develop these skills.

3. Introducing Virtual Reality

At its core, VR is a simulated environment crafted through 3D visuals, offering users an interactive experience that feels remarkably real. The key to its magic lies in two fundamental principles: immersion and presence.

The more immersed a user is, the stronger the sense of presence they feel. This matters significantly in educational settings as it fosters a profound sense of belonging. Students navigating a virtual environment develop familiarity, leading to a sense of belonging in both the virtual and real worlds.

As we navigate the evolving landscape of higher education, incorporating VR into career readiness programs becomes a strategic move. By providing students with immersive experiences, we not only prepare them for the workforce but also contribute to their sense of belonging, a critical aspect of their academic and professional journey. As career center leaders and higher education professionals, it is our responsibility to leverage such technologies to enrich our students' educational experience and empower them for the challenges that lie ahead.

4. Exploring Artificial Intelligence

Artificial Intelligence (AI) sparks diverse perspectives, with some advocating for it, others opposing it, and many dwelling in the middle ground, uncertain or indifferent.

A prevalent concern in these discussions revolves around the fear of AI taking over human jobs. However, Phenix’s perspective aligns with the belief that while AI can automate repetitive tasks, the human touch remains irreplaceable. Humans are indispensable for the implementation, maintenance, and support of AI systems, as well as for laying the essential infrastructure.

“A big piece of AI is really as an idea generator. And then you, as the human, can add that humanistic touch to it and choose what it is you want to use.”

AI serves as a powerful tool in higher education, impacting teaching methodologies and influencing the creation of assignments, prompting educators to navigate ethical considerations while maximizing its potential.

5. Benefits of VR and AI in Career Centers

The integration of VR and AI into career centers holds immense benefits, particularly in the context of scalability. In higher education, where the student-to-professional ratio can be substantial, the challenge is to reach a large audience efficiently. For instance, at the Roberson College of Business, the career center supports around 1500 students with a team of seven professionals. Achieving scalability without compromising quality becomes a priority.

One key advantage of incorporating VR is the potential for training student employees, such as assistants, work-study students, and interns, to provide virtual reality training. This transforms the learning experience into an immersive, hands-on opportunity, allowing students to develop valuable skills without the need for additional professional staff.

The immersive environment facilitated by VR proves particularly beneficial in preparing students for the evolving landscape of job interviews. As remote interviews become commonplace, students must navigate the intricacies of both virtual and in-person interactions. VR offers a platform for students to practice and refine essential skills, from making eye contact in a virtual setting to mastering the dynamics of in-person interviews.

>Moreover, the sense of belonging and presence created by VR contributes significantly to career readiness. The VirtualSpeech platform, for example, offers a range of programs, including job interview preparation, networking and salary negotiation. This variety ensures that students not only acquire skills directly from career centers but also align with broader learning objectives in higher education.

AI, as an integral part of VR applications, enhances the entire experience. Prompting correctly is crucial, as the more precise the context and content provided, the more tailored the AI-generated feedback. This customization ensures that students receive guidance that aligns with their unique circumstances, addressing concerns about the broad applicability of AI-generated insights.

6. Factors Supporting the Adoption of VR and AI Innovations

  • Buy in from innovation recipients (students) and deliverers (career centre professionals): When both students, the end users, and career center professionals, those delivering the innovation, are onboard, it sets the stage for success. Agreement among these key players is fundamental.
  • Leadership buy in: Beyond the tech, leadership buy-in is crucial. When the decision-makers believe in the value of VR and AI, it signals a commitment to enhancing overall career readiness, translating into a meaningful investment.
  • Budget: Adequate funding not only speaks volumes about the institution's commitment but also ensures the effective implementation of VR and AI tools
  • Innovative and forward thinking: Pioneering the way forward requires an innovative and forward-thinking mindset. Embracing the unknown and seeing innovation as an ally, not a threat, is essential for successfully navigating the evolving landscape of career preparedness.
  • Levearaging technology: It's not just about having the latest gadgets; it's about smartly incorporating technology. Leveraging VR and AI as strategic assets enhances the overall effectiveness of career development initiatives.
  • Tracking usage and learning outcomes: In the era of data, tracking usage and learning outcomes provides valuable insights. Real-time data not only informs decision-making but also facilitates continuous improvement in the integration of VR and AI tools.
  • Training: Owning the tech is one thing; knowing how to use it effectively is another. Training professionals ensures they are well-equipped to navigate and leverage VR and AI tools, offering optimal guidance to students.
  • Accessibility: Accessibility is key to adoption. Ensuring that VR and AI tools are easily accessible fosters a user-friendly environment, allowing students and professionals to seamlessly incorporate these technologies into their career development endeavors.

7. Navigating the Logistics of VR Implementation: Advice and Considerations

  1. Understand the Institution's Context: Before diving into logistics, comprehend the institutional landscape. Consider the available space, technological infrastructure, and the specific needs of your students. Tailor your approach to align with the unique characteristics of your institution.
  2. Leadership Buy-in: Secure leadership buy-in by presenting a well-researched case.
    "Come with the information and data to tell the story of not only why we should use this because it's AI and VR, but how does it benefit our students and align with our strategic goals?"
  3. Designated VR Space: Ideally, allocate a designated space for VR activities. This could be a dedicated lab, suite, or room equipped with the necessary infrastructure. Having a defined space aids in the organization, storage, and maintenance of VR equipment.
  4. Technological Infrastructure: Ensure that the designated space has the technological infrastructure required for VR activities. Consider aspects like power outlets, screen mirroring capabilities, and network connectivity. These elements contribute to a seamless and effective VR experience.
  5. Managing VR Headsets: Decide on the number of VR headsets based on the expected demand and available resources. If space allows, set up multiple VR stations to accommodate concurrent users. Implement a system for storage and charging to maintain the equipment efficiently.
  6. Training Protocols: Establish clear training protocols for both students and staff. Student workers can play a crucial role in overseeing VR sessions. Provide comprehensive tutorials on headset usage, ensuring that students are comfortable and confident in navigating the technology.
  7. Utilize Screencasting: Integrate screencasting capabilities to enhance the learning experience. This allows for real-time sharing of VR sessions on external screens, fostering collaborative and engaging environments.
  8. Student-Led Engagement: Consider empowering student workers to manage and facilitate VR sessions under the guidance of full-time staff. This not only optimizes resources but also provides valuable experiential learning opportunities for students.
  9. Flexible Logistics Framework: Recognize that the logistics of VR implementation may evolve. Craft a flexible framework that allows for adjustments based on usage patterns, technological advancements, and feedback from users. Embarking on VR implementation is not just about introducing technology; it's a strategic initiative with the potential to redefine career readiness. By navigating the logistics thoughtfully, institutions can create an immersive and impactful learning environment for students.

About the speaker and host

Phenix Culbertson

Associate Director of Employer Relations at the Georgia State University Robinson College of Business

 

Sophie Thompson (Host)

CEO VirtualSpeech

 

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