Active Listening Skills

Improve relationships with your colleagues and clients through more effective listening and online practice.

Online

20 online lessons

Listening practice

CPD Accredited

Digital certificate

1.5 hours of learning

Course Outcomes

  • Understand the importance of active listening and practice your skills in online exercises
  • Learn how to recall details and pick up on subtle cues
  • Adopt a listening mindset and stop yourself from interrupting
  • Build effective listening behaviors, from nonverbal cues to making people feel heard

Improve with Practice

Active listening is what makes someone a truly gifted communicator. It can help you succeed in your job, make good impressions on your colleagues, and help you become a great leader.

Despite what many people think, listening is a skill that can be taught. This course covers topics to make you a great listener, including how to understand subtle cues, keep an open mind while listening and see the bigger picture of what's being said.

Active listening skills are so important in the workplace and our personal lives because they build trust with the speaker and lead to more successful conversations. This course is designed to improve your active listening skills. For maximum learning, this includes online exercises in which you can practice a variety of listening skills.

Become an effective listener

This blended course is made up of three key parts to accelerate your learning:

Course Content

1. Introduction
A short introduction to the course and online exercises.
2. Determine your current level of listening
Various examples and online exercises to practice effective listening.
3. The fundamentals of effective listening
Why is effective listening so hard? A look at this and how to develop a listening mindset, as well as how to stop yourself interrupting others.
4. Effective listening behaviors
Effective listening behaviors that will help you in the workplace and in your personal life.

Practice exercises

Practice your active listening with interactive and engaging exercises. At key points during the course, you'll be prompted to practice what you've learned in one of the following exercises.

Frequently Asked Questions

1How do I access the online classes and practice exercises?

You can access the classes through the VirtualSpeech website, on any standard web browser such as Chrome, Firefox, or Safari.

The practice exercises can be completed online or in virtual reality (if you have a VR headset).

2When do I get access to the training?

When you enroll in the course, you'll get 24/7 access to the course (including tutorial videos, case studies, practice exercises, VR, and more) through the VirtualSpeech website and in VR.

3What equipment do I need for the practice exercises?

Both the online classes and exercises run in your browser, no additional software or download is required.

If you have a VR headset, you can also access the practice exercises in VR. Here's a list of our recommended VR headsets.

The online exercises have been tested across multiple browsers and run smoothly on Google Chrome, Safari, Firefox, Internet Explorer, and Edge.

4How can I pay?

We accept payment via Credit Card, Debit Card or PayPal directly through the VirtualSpeech site. If you'd like to pay with an Invoice or using another payment method, please contact us.

5Can I buy this course for multiple people / my team?

Yes you can. After pressing the 'Buy Now' button on this page, select the number of users (maximum is 25).

After the payment, you'll be made course admin and can add users to the course from the admin dashboard.

6Can I get a certificate when I complete this course?

Yes, when you've completed this course, we'll send you a Certificate of Achievement, which you can share in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.

7What is the refund policy?

If the course does not meet your expectations, you can get a full refund within 7 days of purchasing the course.